Frequently asked questions

Pulpi writes, illustrates and publishes your posts on your social networks: Instagram, Facebook, X, LinkedIn, Pinterest, YouTube and TikTok. You connect your accounts once; after that you approve what goes out, or let Pulpi publish on its own.

Create your account, choose a plan and pay for it. You then create your first site — your business, your audience, your tone — connect your networks, and Pulpi prepares your first posts.

No. If you can post on a social network, you can use Pulpi. Connecting a network happens on its usual authorisation screen.

Three plans, billed monthly: Starter $29/month (1 site · 5 networks · up to 3 posts per day per site); Pro $79/month (3 sites · 7 networks · up to 3 posts per day per site); Business $199/month (8 sites · 7 networks · up to 3 posts per day per site). There is no free plan and no trial period.

No. There is no trial and no free plan. The subscription is monthly and you can cancel it whenever you want.

Yes, from Settings, in the “Subscription” card. The change is immediate and the difference is prorated over the current period.

No. The price is the plan’s price. Sharing a site with a client or a colleague costs nothing more.

Instagram, Facebook, X, LinkedIn, Pinterest, YouTube and TikTok. Image and text networks are open on every plan; video networks from the Pro plan (Video: YouTube and TikTok).

Up to 3 posts per day and per site, on every plan. One post = one idea, adapted to each of the site’s networks.

Networks sometimes ask you to renew the authorisation. The “Connections” page shows it, and you reconnect the network there. Until then, nothing is published on that network.

When you create a site, you describe your business, your audience, your tone and your themes. That profile is used for every piece of writing; you can adjust it later, with your own editorial rules.

Yes. Each post can go out with an AI-made visual. If it does not suit you, ask for a new version.

Each site has one language, and everything written for it follows. A business with two audiences uses two sites.

You choose, site by site: read and approve everything yourself, or let through only the posts that reach the quality level you set.

A publication can be held back: a connection to renew, a post that does not pass our checks, or publication suspended on our side, as our terms provide (section 5.2). The post is not deleted. If an expected publication did not go out, write to us at contact@pulpi.ai.

You authorise each network on its official screen: you do not give us your password. Access tokens are encrypted before they are stored, and you can withdraw the authorisation at any time, from Pulpi or from the network.

Publishing goes through each network’s official interface, over a connection you authorise and can revoke. Engagement actions — likes, comments — are a separate setting on each site: you decide whether to turn them on, and they remain subject to each network’s rules.

If you cancel, your plan stays active until the end of the paid period, then nothing more is published; your data stays in your account for as long as it exists. In Settings, the “Your data” card lets you download everything, or delete the account: sites, posts, connections and statistics are then erased, and the subscription cancelled. Image and video files are removed on request, within one month; invoices are kept for as long as the law requires.

Every month, by card, through Stripe: we do not store your card. Your invoices are available from Settings, in the “Subscription” card.

Yes, from Settings, in the “Subscription” card. The plan stays active until the end of the paid period; you are not charged after that.

Refund requests are reviewed case by case, as our terms provide. Write to us at contact@pulpi.ai.