Terms of Service

By accessing or using Pulpi (the “Service”), you agree to these Terms of Service (the “Terms”). The Service is published by ICRAFT SAS (“we”, “us”). If you do not agree to these Terms, you must not use the Service.

These Terms are a legally binding agreement between you and ICRAFT SAS. You confirm that you are at least 16 years old and have the legal capacity to enter into these Terms.

Pulpi is a social media management platform that enables users to:

• Connect and manage multiple social media accounts across platforms
• Create, schedule, and publish content to connected accounts
• Automate engagement activities (likes, comments, follows) within platform guidelines
• Monitor analytics and performance metrics
• Generate AI-assisted content and creative assets

The Service connects to the following social networks, for the accounts you link: Instagram, Facebook, X, LinkedIn, Pinterest, YouTube and TikTok. The networks available depend on your plan.

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.2 Social Media Accounts

You represent and warrant that:

• You own or have proper authorization to connect and manage all social media accounts linked to the Service.
• You will comply with the terms of service and community guidelines of each social media platform you connect.
• You have obtained all necessary consents and permissions to publish content through the Service.

3.3 Accurate Information

You agree to provide accurate, current, and complete information when creating your account and to update such information as necessary.

You agree not to use the Service to:

• Send spam, unsolicited messages, or engage in any form of abusive bulk communication.
• Harass, bully, threaten, or intimidate any individual or group.
• Publish or distribute illegal, defamatory, obscene, or otherwise objectionable content.
• Generate fake engagement, including purchasing followers, likes, or comments.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Violate any applicable law, regulation, or third-party rights, including intellectual property rights.
• Attempt to gain unauthorized access to the Service, other user accounts, or connected systems.
• Use the Service to circumvent rate limits, bans, or restrictions imposed by social media platforms.
• Reverse engineer, decompile, or disassemble any part of the Service.

Violation of these prohibitions may result in immediate account termination without notice or refund.

5.1 Your Content

You retain full ownership of all content you create, upload, or publish through the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and transmit your content solely for the purpose of providing the Service.

5.2 AI-Generated Content

Content generated by the Service’s AI features is provided for your use. You alone are responsible for reviewing, editing and approving any content before it is published. We do not guarantee the accuracy, relevance or originality of AI-generated content. We may hold, suspend or refuse the publication of a piece of content, in particular when a quality or compliance check fails or during a maintenance operation.

5.3 Our Intellectual Property

The Service, including its design, features, code, documentation and brand, is the property of ICRAFT SAS and is protected by intellectual property laws. These Terms grant you no rights in our intellectual property beyond the limited right to use the Service as described here.

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided on a "best-effort" basis and may be subject to:

• Scheduled maintenance windows
• Unplanned outages due to technical issues
• Third-party API changes, rate limits, or downtime
• Force majeure events

No service level agreement (SLA) is provided.

Creating your own sites requires a paid subscription: there is no free plan and no trial period. When you subscribe to a plan:

• Payments are processed securely by Stripe. We do not store your payment card details.
• The subscription renews automatically at each billing date until it is cancelled.
• You can cancel at any time from Settings, “Subscription” card: access stays open until the end of the period already paid.
• A plan change takes effect immediately; the price difference is prorated over the time remaining.
• Deleting your account cancels the subscription immediately.
• Refunds are handled case by case. Contact us within 14 days of a charge for any request.
• We may change prices with 30 days’ notice to subscribers.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the cause of action.
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim.
• We are not responsible for any actions taken by social media platforms in response to activities performed through the Service, including account suspensions, bans, or content removal.

9.1 By You

You can delete your account at any time from Settings, “Your data” card, or by writing to us. Deletion erases your sites, your content and your social network connections, and cancels your subscription, as described in our Privacy Policy.

9.2 By Us

We reserve the right to suspend or terminate your account at any time, with or without notice, if:

• You violate these Terms or any applicable law
• Your use of the Service poses a security risk
• Your account has been inactive for more than 12 months
• We are required to do so by law or regulatory order

You agree to indemnify and hold harmless ICRAFT SAS, its officers, employees and agents from any claim, liability, damage, loss and expense (including reasonable legal fees) arising from your use of the Service, your content or your breach of these Terms.

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or in-app notification.

Your continued use of the Service after any modification constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

These Terms shall be governed by and construed in accordance with the laws of France and applicable European Union regulations. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of France.

For consumers residing in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If you have questions about these Terms of Service, please contact us at: